Privacy Policy
ADHD CERTIFY PRIVACY POLICY
Name: ADHD Certify
Address: Hollybush, Upper Bond Street, Hinckley, United Kingdom, LE10 1RH
Phone Number:
Email: info@adhdcertify.co.uk
Updated Notice: 03/06/2025
Collection of Personal Information
Details regarding the patient(s) may be obtained through verbal discussions or written communication with clients, family members, friends, or caregivers. Upon obtaining parental permission, we might gather information from other professionals associated with our patients. In relation to our patients, we may collect information concerning family members, including but not limited to, contact information for parents and any relevant medical or developmental backgrounds. While browsing the ADHD Certify website, you have the option to withhold personal details. However, if you intend to reach out to us via the website or email, please provide essential contact information like your name, email address, and phone number, ensuring our prompt response to your enquiries. You are welcome to include any remarks or questions, which might contain personal insights. Upon subsequent consultations with ADHD Certify, any pertinent information may be incorporated into the patient’s personal records. It is noteworthy that our website may have links directing to external sites beyond our jurisdiction. Such third-party platforms are not governed by this privacy policy, and we disclaim responsibility for any information shared on these external sites.
We collect and process personal information including names, dates of birth, postal addresses, email addresses, bank details, diagnosis and treatment specifics, and appointment details, along with information on other healthcare professionals involved in patient care. We will not use or share your information with anyone except as described in this privacy policy.
We primarily obtain personal information directly from the client for purposes such as providing treatment, offering advice, and enhancing our service. We also receive personal information indirectly from sources such as referring clinicians and NHS Trusts.
International Access to Personal Data
ADHD Certify employs individuals both within and outside of the United Kingdom and European Union. These team members may have access to personal data strictly for the purpose of carrying out clinical, administrative, or customer service duties.
We take appropriate steps to ensure that all individuals handling data, regardless of location, do so in compliance with UK data protection law and our internal data security standards. This includes the use of secure systems, confidentiality agreements, and regular compliance checks.
From time to time, authorised team members based outside of the EU may contact you directly to share relevant service updates, support options, or promotional offers tailored to your needs. These communications will remain respectful, relevant, and in alignment with our commitment to patient care and transparency.
Copyright Notice
All content on this website, including but not limited to text, graphics, logos, images, audio clips, video clips, and software, is the property of ADHD Certify or its content suppliers and is protected by UK and international copyright laws.
You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, except as expressly permitted in writing by ADHD Certify.
Fair Use
We permit the use of limited portions of our content for non-commercial, educational, or news reporting purposes, provided that you credit ADHD Certify as the source and do not alter or distort the content in any way. Please contact us for specific permission to use any portion of our content for any other purpose.
IP Address Tracking
We may track your IP address to help diagnose problems with our server, administer our website, and gather demographic information.
The Use of Personal Information
Personal information gathered through ADHD Certify’s website, email, telephone, or direct interactions is used to facilitate and enhance your therapy services. When prescribing through our affiliated pharmacy, we might share personal data with Golcar Delivery Pharmacy. All sensitive personal data is securely stored and processed confidentially by ADHD Certify or our associated partners. Personal information is utilised exclusively to deliver the appropriate therapeutic services to the patient. With proper consent, we may share your needs and information with other professionals engaged in the patient’s care, ensuring the patient’s best interests are prioritised. Consent records are maintained within the patient’s case documentation. Except when mandated by law, we pledge not to disclose any collected personal information. ADHD Certify refrains from outsourcing personal data processing to third-party agents, such as specialised mailing firms for communication purposes. Client details are not shared or sold to external parties by ADHD Certify, except for collaborations with allied health professionals.
How We Use Personal Information at ADHD Certify
• To formulate, strategise, and deliver therapy services tailored to the patient’s requirements
• For communication purposes with clients via mail, email, phone, or text,
encompassing tasks such as:
o Confirming and organising appointments
o Maintaining regular communication between scheduled sessions
o Distributing reports and treatment plans for the patient
o Including clients in discussions with other healthcare professionals regarding the patient’s care
o Dispatching relevant resources and invoices
• For conducting clinical audits aimed at evaluating and enhancing the services provided by ADHD Certify. The outcomes of these audits consistently uphold client anonymity
• For administrative and managerial tasks, like storing client surnames in our secure, password-protected database
• Certain patient information may also be stored in secure third-party systems we use for customer relationship management and internal operations, such as HubSpot and Google Drive. These systems are subject to robust privacy and access controls. When unnecessary, ADHD Certify ensures the removal of personal identifiers from the data.
How We Store Personal Information at ADHD Certify
Information pertaining to clients, patients, and their therapeutic treatments is securely stored in our practice management software as well as Hubspot and Google Drive. ADHD Certify holds onto physical and confidential data (like evaluations or case records). We maintain records only for the requisite duration, ensuring deletion from our databases no later than six years post the conclusion of our engagement with you. Communications via email and associated invoices are purged from ADHD Certify’s databases after a span of five years.
Breach Procedure
If any confidential data is compromised, lost, or improperly accessed, ADHD Certify adheres to a breach protocol. An ADHD Certify staff member informs the Data Protection Champion. ADHD Certify consults with the ICO for guidance on appropriate actions. If deemed necessary, ADHD Certify may reach out to the client.
UK Data Protection Law and EU General Data Protection Regulations
Data Protection Law mandates comprehensive regulations with criminal penalties for the handling of data concerning identifiable individuals. It grants individuals specific rights regarding their personal data. ADHD Certify is registered with the Information Commissioner’s Office (ICO) as a Tier 1 data controller.
Our Legal Basis for Processing Personal Information
Our rationale for processing and retaining personal data aligns with the “legitimate interest” provision (as per Article 6 of GDPR). ADHD Certify cannot proficiently serve our patients without processing their data. Given its essential role in our service and the benefits it offers patients, we deem it a legitimate interest to handle and store this information. Information pertaining to an individual’s health falls under the “special category data” as outlined in Section 9 of GDPR. The stipulations recognise that health professionals adhering to professional confidentiality have a legitimate basis for data processing. ADHD Certify’s clinicians are ethically obligated to maintain client confidentiality, which forms the basis for our data processing and storage practices.
Our Responsibilities
ADHD Certify prioritises the security and confidentiality of patient records. We actively deploy security protocols and routinely conduct audits to safeguard their data. ADHD Certify refrains from sharing personal data with external entities without prior consent, unless mandated by law. We remain dedicated to upholding and adapting to the prevailing data protection standards.
Sharing Your Information at ADHD Certify
We may disclose this data to:
• Healthcare professionals collaborating in patient care
• External partners handling financial transactions
We might engage third-party entities and individuals for various purposes such as:
• Enhancing our service offerings
• Delivering services on our behalf
• Executing tasks related to our services
• Assisting in evaluating the utilisation of our services
Users of this platform should be aware that these external entities have access to your personal information solely to fulfil their designated responsibilities. Nevertheless, they are bound by agreement not to divulge or utilise the data for unrelated purposes.
Your Data Protection Rights at ADHD Certify
Under the provisions of data protection legislation, you are entitled to:
• Access your data – You can request copies of your personal details from us
• Rectify inaccuracies – If you believe any of your personal data is incorrect, you can ask us to amend it. You can also request us to supplement incomplete data
• Erasure of data – In specific situations, you have the right to request the deletion of your personal data
• Restrict data processing – Under certain conditions, you can ask us to limit how we handle your personal information
• Object to processing – In certain situations, you can object to how we process your personal data
• Data portability – You can request that we transfer your provided personal information to another entity or directly to you under specific circumstances
No charges apply for the exercise of these rights. Upon making a request, we will respond within one month. For any enquiries or to exercise these rights, please reach out to us at info@adhdcertify.co.uk
Security Measures at ADHD Certify
We deeply value the trust you place in us by sharing your personal information. To safeguard it, we employ commercially recognised security measures. However, it is essential to acknowledge that no internet transmission or electronic storage method is entirely infallible; hence, we cannot ensure its absolute invulnerability.
External Links
Our platform might feature links leading to external websites. Should you navigate to these third-party sites, please be aware that they operate independently of us. We urge you to familiarise yourself with their respective privacy policies. ADHD Certify holds no jurisdiction over, nor can we be held accountable for, the content or privacy practices of these external platforms.
Privacy Concerns Pertaining to Minors
Our services are not tailored for individuals below five years of age, and we do not intentionally gather personally identifiable data from such individuals. If it comes to our attention that personal information of a child under the age of five has been submitted, we promptly remove it from our records. Should you be a parent or guardian aware of such an instance, we encourage you to notify us immediately for appropriate action.
Modifications to this Privacy Policy
From time to time, we may revise our privacy policy. It is advisable to revisit this section occasionally to stay informed about any updates. Any alterations will be communicated by updating this page. Such modifications become effective immediately upon their publication.
Feedback
If you have concerns about the manner in which we handle your data, please direct your complaint to us at info@adhdcertify.co.uk
Should you remain dissatisfied with our response, you have the option to escalate the matter to the ICO.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
